Fixoal is a dynamic platform that enables users to look for professional services and book appointments in one place. The trusted app connects users with experts across so many categories, including Skilled Professionals, Care & Beauty, Construction & Maintenance, Art & Entertainment, and Pet Care.
Whenever someone needed a plumber, makeup artist, or event photographer, Fixoal expedited the process in a fast, reliable, and transparent manner through one mobile app.
Hours delivered back to the business
Users
Team members
The Challenge
Creating a smooth digital ecosystem that connects customers and service providers without confusion or delay was the vision of Fixoal. However, several challenges hindered the achievement of this vision:
- Complex Service Categories: Building a scalable system that could handle multiple categories and subcategories of services efficiently.
- Real-Time Communication: Providing smooth, secure, and instant chat between the users and the providers.
- User Trust: Creating a review and rating mechanism that unveils reliability and transparency.
- Easy Booking & Management: Finding the easiest way for users and service providers to manage booking, track history, and make payments.
- Performance & Scalability: The app should be performance-centric, supporting an ever-increasing number of users across both Android and iOS platforms without latency.
- Payment Issues – Users faced frequent payment failures and delays during service bookings
Our Approach/Solution
We took complete ownership of designing and developing the Fixoal digital ecosystem.
- Robust Architecture:
Developed a scalable backend system that takes care of real-time requests and thousands of service providers at any one time. - In-App Communication:
Integrated secure in-app chat for direct communication between users and providers to allow communication to share updates and discuss job details. - Smart Matching Algorithm:
Developed an intelligent matchmaking service that connects users to the most relevant professionals based on their geolocation, rating, and availability. - Profile & Rating Management:
Features for the user to view the provider’s profile, check the work history, and rate services were added to allow credibility and trust. - Subscription & Offers:
Subscriptions offering benefits and discounts were designed to reward loyal users. - Cross-Platform Compatibility:
Flutter technology was used to ensure smooth performance both on Android and iOS in terms of design and speed alike. - Payment Resolved – Integrated PayPal for secure, fast, and seamless online transactions.
The Results
- Faster Service Bookings: The booking of professionals was done in less than a minute by the users due to a smoothened flow.
- Enhanced Engagement:In-app chat facilitated communication and reduced confusion among clients and providers.
- Trust & Transparency: Ratings and review function increased user trust while attributing accountability to providers.
- High Retention Rate: The subscription model of the app ensured repurchase, customer loyalty.
