The client is a global leader in the F&B industry, looking for a scalable, efficient, and user-friendly POS system for consolidated operations across outlets. The goal was to build a centralized system that integrates disparate hardware, various payment gateways, and third-party providers to enhance operational efficiency, customer experience, and future scalability into retail.
The Challenge
There lies the challenge of integrating different hardware, the management of complex third-party services, and fulfilling custom F&B-specific requirements such as special kitchen printing and QR ordering. The other added challenges are efficient queue and order management and retail scalability for future expansion.
Our Approach/Solution
fWe delivered an entire POS ecosystem to integrate hardware, software, and third-party tools. In Warely, our team also provided dynamic time support due to the different time zones to the client’s customers.
Hardware Integrated:
- Desktop & Kiosk POS systems for counter and self-service ordering.
- Kitchen Display Systems (KDS) for real-time order tracking.
- Tablets for table-side service.
- Thermal printers (kitchen slips, bills/receipts).
- Payment terminals and cash drawers.
Custom Solutions:
- Directory printing for configuring different kitchen types.
- QR ordering system for the customers.
- Queue management modules with real-time updates.
Key Features & Integrations
Applications Developed:
POS App (centralized order & payments)
Kiosk App (self-service).
KDS App (kitchen coordination).
Web-based QR Ordering.
Queue Management System.
Advanced Customization
NFC-based modern payment options.
Configurable kitchen-specific printing.
Retail modules for broader operations.
Third-Party Integrations:
Printers & Internet IoT: Zywell & RegoTech with cash drawers.
Payment Gateways: Stripe, AllInPay, Razer, Smooy.
E-Invoicing: Peppol & AutoCount.
Accounting Software: Xero.
Other: GTO, GrabFood, RedeemSG vouchers.
Impact & Results
The centralized POS solutions improved operational capacity, minimized waiting times, and uplifted the customer journey through kiosks and QR ordering for self-service. Payment and accounting system integrations led to real-time insight into financials while ensuring a scalable solution for new outlets and retail operations.
Key Learnings
The smooth operations of the POS ecosystem largely depended on hardware-specific solutions, seamless integrations with third-party services, and customer-centric feature-building.
