The client is a global leader in the F&B industry, looking for a scalable, efficient, and user-friendly POS system for consolidated operations across outlets. The goal was to build a centralized system that integrates disparate hardware, various payment gateways, and third-party providers to enhance operational efficiency, customer experience, and future scalability into retail.
Hours delivered back to the business
Team members
The Challenge
There lies the challenge of integrating different hardware, the management of complex third-party services, and fulfilling custom F&B-specific requirements such as special kitchen printing and QR ordering. The other added challenges are efficient queue and order management and retail scalability for future expansion.
Our Approach/Solution
fWe delivered an entire POS ecosystem to integrate hardware, software, and third-party tools. In Warely, our team also provided dynamic time support due to the different time zones to the client’s customers.
Hardware Integrated:
- Desktop & Kiosk POS systems for counter and self-service ordering.
- Kitchen Display Systems (KDS) for real-time order tracking.
- Tablets for table-side service.
- Thermal printers (kitchen slips, bills/receipts).
- Payment terminals and cash drawers.
Custom Solutions:
- Directory printing for configuring different kitchen types.
- QR ordering system for the customers.
- Queue management modules with real-time updates.
Key Features & Integrations
Applications Developed:
POS App (centralized order & payments)
Kiosk App (self-service).
KDS App (kitchen coordination).
Web-based QR Ordering.
Queue Management System.
Advanced Customization
NFC-based modern payment options.
Configurable kitchen-specific printing.
Retail modules for broader operations.
Third-Party Integrations:
Printers & Internet IoT: Zywell & RegoTech with cash drawers.
Payment Gateways: Stripe, AllInPay, Razer, Smooy.
E-Invoicing: Peppol & AutoCount.
Accounting Software: Xero.
Other: GTO, GrabFood, RedeemSG vouchers.
Impact & Results
The centralized POS solutions improved operational capacity, minimized waiting times, and uplifted the customer journey through kiosks and QR ordering for self-service. Payment and accounting system integrations led to real-time insight into financials while ensuring a scalable solution for new outlets and retail operations.
Key Learnings
The smooth operations of the POS ecosystem largely depended on hardware-specific solutions, seamless integrations with third-party services, and customer-centric feature-building.
