SmartEnergies is an innovative gas distribution company in Nigeria, offering a revolution in the country’s downstream sector. It sells and retails cylinders, wholesales LPG and oil, and has procurement networks in oil and gas, while undertaking a mission toward making clean energy more accessible and efficient in adoption. Strong partnerships with OEMs, vendors, and oil and gas equipment manufacturers have led SmartEnergies to position itself as a technology-driven pioneer on the grounds of reliability, sustainable, and community empowerment.
Hours delivered back to the business
download across the stores
Team members
The Challenge
With SmartEnergies’ vision of constructing a fully blown Gas Distribution System, the platform was required to serve diverse: Admins, Clients, Distributors, and Drivers. Among those requirements were:
- Making it convenient for customers to book online
- Distribution scrutiny for streamlined operations.
- Real-time tracking of deliveries
- Billing should be accurate, fueled by operational data.
- Integration with local payment gateways, ensuring seamless financial transactions.
All of these were supposed to come together into a nice, user-friendly, scalable ecosystem, secure, and powerful enough to handle complex workflows but flexible enough to adapt to the fast-evolving energy landscape in Nigeria.
Our Approach/Solution
Working with SmartEnergies to turn this vision into digital reality. The strategy involved:
- Deep discovery sessions to map the scope and stakeholder needs
- Defining user category-based workflows and roles.
- Design a strong architecture of the system-the Website, Mobile App, and the Admin Panel.
- Agile methodology for flexibility, transparency, and constant client collaboration
- Maintain communication for speedy adaptability and assurance in project alignment at every stage.
The end product is a tech-enabled gas distribution platform streamlining processes, delivering a much-improved experience for customers, and making competition in the market even keener.
The Results
- 1,000+ early adoptive users at a validation of relevance in the market.
- User satisfaction improved further with better usability of the newer interface.
- Improved ratings on app stores may be attributed to the reliability and usability of the platform.
- Increased customer retention, attributed to service continuity, excellence, and confidence
